Policies and Terms

IMPORTANT – You are responsible to carefully read the “Confirmation” email that you will receive after your booking is confirmed. It contains critical information regarding your stay; please familiarize yourself with all details and information, prior to making the trip to Wilbur. If you do not receive a confirmation e-mail, please e-mail us at info@wilburhotsprings.com. Remember, if you do not receive a confirmation email your reservation is NOT confirmed.

CHECK-IN/CHECK-OUT TIMES:

Check-in time is from 3 p.m. to 9 p.m. Check-ins must arrive before 11 p.m. If you wish to arrive early when the office opens at 10 a.m. until noon, the $59 day use rate, per person, applies. If you wish to arrive from noon until 3 p.m., a discounted day use rate of $25, per person, applies. Check-out time on the date of departure is 12 noon from all rooms and 2 p.m. from the kitchen storage spaces. You are welcome to enjoy the use of our facilities until 5 p.m. on most days.

Day Use: Day Use hours are from 10 a.m. to 5 p.m. Guests staying past 5 p.m. will be charged the overnight bunk rate.

EARLY ARRIVAL: (see faq)

Check-in time is from 3 p.m. to 9 p.m. For early arrival and check-in the following fees apply:

For check-in between the hours of 10 AM – 12 PM the day use fee of $59 applies

For check-in between the hours of 12 PM – 3 PM an early check-in fee of $25 applies

Check-out time on the date of departure is 12 noon from all rooms and 2 p.m. from the kitchen storage spaces. You are welcome to enjoy the use of our facilities until 5 p.m. on most days

Regardless of your arrival time and check-in, the hotel guest rooms will be available as of 3 PM.

CHILDREN AT WILBUR

To preserve the sanctuary experience, we accommodate guests 13 years & older only. For additional information about this, please visit https://wilburhotsprings.com/reservations/rooms-rates/children-at-wilbur/

Teens are welcome to enjoy full use of our facilities with the same privileges as adults. We respectfully request for parents to assist in ensuring teens practice modest and respectful behavior in the clothing-optional bathing area and in general, behave in a manner appropriate for a sanctuary. Parents are responsible for any loss/damage to hotel property.

PETS AT WILBUR

Pets are not permitted on the premises, nor may they be tied up or left in a vehicle at any time.

Only licensed service animals trained for a specific disability/condition are allowed at Wilbur (no emotional support animals, no pets, no companion animals.)

Guests who bring unauthorized pets/support/companion animals to Wilbur may be asked to leave premises immediately.

CANCELLATIONS

WEEKDAYS / NON-HOLIDAY WEEKENDS /NON-GUEST CHEF WEEKENDS
There is no penalty for cancellations more than 3 days prior to check-in. If cancelled within 3 days, 50% of the total reservation cost will be charged. No-shows will be charged 100% of the total cost.

HOLIDAY PERIODS*
There is no penalty for cancellations more than 7 days prior to check-in. If cancelled within 7 days, 100% of the total reservation cost will be charged. No-shows will be charged 100% of the total cost.

GUEST CHEF WEEKENDS* & SPECIAL EVENTS/WORKSHOPS
There is no penalty for cancellations more than 7 days prior to check-in. If canceled within 7 days, we will charge 100% of the total reservation cost which includes the meal charges. No-shows will be charged 100% of the total cost.

MASSAGE CANCELLATION POLICY:  There is no penalty for cancellations made at least 24 hours prior to the massage appointment date. If a massage appointment is cancelled or rescheduled within the 24 hour cancellation period, the full amount of the original massage appointment will be charged to the credit card on the reservation.

TAX AND LICENSE FEES:  12.5%.

SPECIAL EVENTS: During Guest Chef Weekends, a food charge of $195/$225 pp applies in addition to the overnight stay rate.

  • $195 pp + tax
  • $225 pp + tax Thanksgiving & NYE.

Impossibility of performance: It is agreed that Wilbur Hot Springs regrets that it cannot make exceptions to the reservation and cancellation policy for any reason, except in the event of natural disasters or by order of government authorities.

MINIMUM STAYS

Two-night minimum for bookings including a Friday or Saturday, & some holiday periods.