Wilbur Community Shared Agreement

COVID-19 Adaptations at Wilbur Hot Springs

Dear Guest,

Thank you so much for putting your trust in us to provide a safe and enjoyable experience during your upcoming stay at Wilbur Hot Springs! We are working hard to continuously adapt and respond to changes necessitated by the pandemic. We want to make sure you know what changes to expect and how to prepare for your visit. Please read this letter carefully, and let us know if you have any questions or concerns.

First and foremost, we need you to please commit to honoring our “Wilbur Community Shared Agreement” (see below). We all need to work together to keep Wilbur Hot Springs a safe and healthy environment for Guests and Staff. We are counting on everyone to be compassionate and understanding and to work together to co-create a comfortable and enjoyable refuge. Please come to Wilbur prepared to follow-through on these commitments. We are closely monitoring CDC, State, and Local guidelines, and will update our community agreement as pandemic conditions change. Here’s the agreement we need your commitment on:

Wilbur Community Shared Agreement

To protect each other during the pandemic, we–you, our guests and us, staff of Wilbur Hot Springs–will:

Monitor health. Proactively monitor our health and watch for COVID symptoms daily. Stay home (or go home) if we feel ill, have any symptom(s) associated with COVID-19, or if we have had known exposure to COVID-19 within the last 14 days.

Communicate if unwell. Guests will notify Wilbur’s Front Desk Team and Staff will notify Wilbur Management, if any COVID-19 symptoms or exposure occur.

Distance and wear face coverings. Practice safe physical distancing of 6ft or more with anyone not in your immediate household, and wear face coverings while in indoor spaces and while interacting with others

Practice thorough personal hygiene. Frequently wash your hands (20 seconds with soap and water) and use hand sanitizers before and after touching shared objects or entering shared spaces

Practice thorough cleaning. Wilbur staff will follow COVID-19 cleaning protocols (disinfecting with increased frequency) throughout the hotel, guest rooms, and common spaces

Together, we can keep Wilbur open safely.

Secondly, you’re probably wondering about the details, and how everyone will need to adapt to the changes we’ve made.  Scroll down the webpage to see all the details.

Finally, we would appreciate hearing about any questions you have and things you’re curious about. Please email us at info@wilburhotsprings.com to let us know. What’s on your mind is important to us.

We are really looking forward to seeing you!

Be safe and be well,

The Wilbur Team

Wilbur’s COVID-19 Protocols  (Updated as of January 16, 2021)

Wilbur team members are going above and beyond our normal protocols, cleaning surfaces with increased frequency, and EPA-approved products for disinfecting. Here is our commitment:

  • Frequently disinfect high-touch surfaces throughout hotel with EPA-approved products for disinfecting.

  • Thoroughly clean and disinfect high-touch surfaces in guest rooms before the next guests check-in.

  • Disinfect shared equipment between uses (dishes, silverware, utensils, tables, chairs).

  • Reduce surface contact by propping open doors when possible, and removing hard-to-clean items.

  • Remove hard-to-sanitize items from guest rooms and common areas such as decorative pillows, bed spreads, etc.

To facilitate Wilbur staff and guests we’ll be practicing thorough personal hygiene: frequently washing hands (20 seconds with soap and water) and using hand sanitizers before touching shared objects or entering shared spaces:

  • Wilbur will provide hand-sanitizing stations throughout the hotel and pool area.

In effort to facilitate physical distancing, Wilbur will:

  • Limit guest capacity as needed.

  • Limited Day Use reservations.

  • Provide an alternative to using the kitchen – see kitchen protocols below.

  • Provide signs that inform guests of physical distancing guidelines.

  • Set up dining and veranda tables to allow for adequate physical distancing.

Guests and staff will stay home (or go home) if they feel ill, have any symptom(s) associated with COVID-19, or have had known exposure to COVID-19 within the last 14 days

  • Click here for a description of COVID-19 symptoms.

  • Wilbur staff will perform their own daily health screening–monitoring for COVID-19 symptoms–before coming to work.

  • Guests will perform their own health screening, at least three days prior-to arriving, and during their stay.

  • Guests will notify Front Desk Staff immediately if any COVID-19 symptoms or exposure occur. Guests will not be penalized for canceling a reservation (or leaving early) due to illness, COVID-19 symptoms, or COVID-19 exposure.

  • Staff will notify Wilbur Management immediately if any COVID-19 symptoms or exposure occur. Staff will not be penalized for staying or going home due to illness, COVID-19 symptoms, or COVID-19 exposure.

Planning For Your Stay – Adapting to Modifications (Updated January 16, 2021)

Making a reservation:

  • We are now taking limited reservations for day use and overnight stays. Since we are limiting the number of guests, book early to save your spot! Please keep in mind that reservations may change as we are following the guidelines of the CDPH.
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  • Wilbur staff will ask for a commitment to our Shared Community Agreement.
  • Guests will not be penalized for canceling a reservation due to illness, COVID-19 symptoms, or COVID-19 exposure.
  • Changes have been made at Wilbur to reduce contact during check-in. Including a clear front desk “sneeze guard”
  • Wilbur recommends people who need to take extra precautions to consider not traveling or visiting Wilbur at this time.

What to Bring:

In addition to bringing items listed on the Plan Your Visit webpage

  • Bring your own face coverings. This way you’ll have something you know you’re comfortable with. Wilbur will also provide cloth face coverings for sale in our store.
  • Be sure to have your own transportation in the event you need to leave the property due to emerging covid symptoms.
  • Bring your own reading material, as we’ll be removing material that’s hard to clean, such as magazines, newspapers.
  • Bring your own games and instruments, we’ll need to remove those as well. The piano isn’t going anywhere, but we’ll need you to please wash / sanitize your hands before and after playing it. We’ll also frequently sanitize it (as carefully as we can).
  • Bring your own hand sanitizers and disinfecting wipes–for your convenience when out on a walk or hike.

Day Use:

  • Advance reservations will be required – capacity will be limited to allow socially distanced, safe use of the facilities.
  • Day use is for one time period only – 10:00AM to 5:00PM. All guests must depart at 5:00PM.
  • California residents only – no out of state visitors will be permitted. (Until CA Stay Home order is no loner in affect)
  • Social distancing of at least 6 feet is required at all times.
  • Face coverings are required at all times when not swimming or bathing.
  • Gathering with members of other households is not permitted.
  • The use of indoor facilities (hotel, community room, refrigerators, indoor bathrooms, etc.) is not permitted.

Kitchen:

  • There will be no access to the community kitchen until further notice. We are currently putting together a meal program that will be implemented as soon as we are able to start taking overnight guest.

Flumes/Pool:

  • 3 people (or 2 couples) in a flume at a time.
  • 6 people in the pool at a time.
  • Maintain social distancing in the bathing area.

Sauna:

  • Temporarily closed due to Covid.