IMPORTANT – You are responsible to carefully read the “Confirmation” email that you will receive after your booking is confirmed. It contains critical information regarding your stay; please familiarize yourself with all details and information, prior to making the trip to Wilbur. If you do not receive a confirmation e-mail, please e-mail us at firstname.lastname@example.org. Remember, if you do not receive a confirmation email your reservation is NOT confirmed.
Check-in time is from 3 p.m. to 9 p.m. Check-ins must arrive before 11 p.m. If you wish to arrive early when the office opens at 10 a.m., the per-person hourly fee outlined below applies. Check-out time on the date of departure is 11 am from all rooms and 2 p.m. from the kitchen storage spaces. You are welcome to enjoy the use of our facilities until 5 p.m. on most days.
Day Use: Day Use hours are from 10 a.m. to 5 p.m. Guests staying past 5 p.m. will be charged the overnight bunk rate.
EARLY ARRIVAL: (see faq)
Check-in time is from 3 p.m. to 9 p.m. For early arrival and check-in the following fees apply:
- Weekday Early Arrivals the rate is: $9.00+tax per each hour before 3:00 pm
- Weekend/Holiday Early Arrivals the rate is: $10.00+tax per each hour before 3:00 pm
Check-out time on the date of departure is 11 am from all rooms and 2 p.m. from the kitchen storage spaces. You are welcome to enjoy the use of our facilities until 5 p.m. on most days
Regardless of your arrival time and check-in, the hotel guest rooms will be available as of 3 PM.
CHILDREN AT WILBUR
For a temporary trial period (for the month of July 2020), we are allowing children for a limited number of families. For additional information about this, please visit https://wilburhotsprings.com/reservations/rooms-rates/children-at-wilbur/
Teens are welcome to enjoy full use of our facilities with the same privileges as adults. We respectfully request for parents to assist in ensuring teens practice modest and respectful behavior in the clothing-optional bathing area and in general, behave in a manner appropriate for a sanctuary. Parents are responsible for any loss/damage to hotel property.
PETS AT WILBUR
Pets are not permitted on the premises, nor may they be tied up or left in a vehicle at any time.
Only licensed service animals trained for a specific disability/condition are allowed at Wilbur (no emotional support animals, no pets, no companion animals.)
Guests who bring unauthorized pets/support/companion animals to Wilbur may be asked to leave premises immediately.
WEEKDAYS / WEEKENDS /NON-GUEST CHEF WEEKENDS
There is no penalty for cancellations more than 3 days prior to check-in. If cancelled within 3 days, 50% of the total reservation cost will be charged. No-shows will be charged 100% of the total cost.
GUEST CHEF WEEKENDS* & SPECIAL EVENTS/WORKSHOPS
There is no penalty for cancellations more than 7 days prior to check-in. If canceled within 7 days, we will charge 100% of the total reservation cost which includes the meal charges. No-shows will be charged 100% of the total cost.
MASSAGE CANCELLATION POLICY: There is no penalty for cancellations made at least 24 hours prior to the massage appointment date. If a massage appointment is cancelled or rescheduled within the 24 hour cancellation period, the full amount of the original massage appointment will be charged to the credit card on the reservation.
TAX AND LICENSE FEES: 12.5%.
SPECIAL EVENTS: During Guest Chef Weekends, a food charge of $195/$225 pp applies in addition to the overnight stay rate.
- $195 pp + tax
- $225 pp + tax Thanksgiving & NYE.
Impossibility of performance: It is agreed that Wilbur Hot Springs regrets that it cannot make exceptions to the reservation and cancellation policy for any reason, except in the event of natural disasters or by order of government authorities.
Two-night minimum for bookings including a Friday or Saturday, & some holiday periods.